Javascript must be enabled to submit the form. Please enable Javascript in your Internet browser and reload this page.
At HORIBA Jobin Yvon we welcome feedback on our performance and any suggestions you may have on how we can further improve our service to our customers.
Thank you for your time and interest in our products
Please fill in your details below. Once complete, please press the Send button.
Your Details
Customer Name:
Organization:
Primary Job Function:
Address:
City:
State/County:
Country:
Postal Code:
Phone:
Fax:
E-Mail:
Instrument Type:
Software Version:
Please use the numbers below to grade our performance on how well we satisfy your needs.
1 Excellent
2 Good
3 Weak
4 Poor
Customer Support
Provided Documentation
1 2 3 4
Technical & Application User Training
Application Support
Service Support
Response Time
Detailed Information on Customer Support
How many times per year are you in contact with our ellipsometry application staff?
Never 1 - 5 5 - 10 More than 10
How many times per year are you in contact with our ellipsometry service staff?
Was your system upgraded this year?
Yes No
If yes, please describe the upgrade of your system
New software version New options
Instrument Quality
Performance
Reliability
Meet my process / application needs
Ease-of-use
Software features
Use of your Instrument
Market Area:
Research
Quality Control
Industrial R&D
In-line Process Control
Process Development
Your system is used:
24/24h
Several times per month
Everyday
Never
Several times per week
User Number:
Staff:
Single
Scientists
Multi
Technicians
Operators
Students
Application Fields:
Data Storage
Semiconductor / Compound
Telecommunications
Flat Panel Displays
Chemistry
Optical Coatings
Biology
General Information
I am planning to purchase additional options to enhance the capabilities of my instrument.
If you agreed to the statement above, please indicate the timeframe in which you expect to make additional purchases.
0 - 6 months 6 - 12 months 12 months or longer
I am interested in attending additional technical / application training courses.
If you agreed to the statement above, please indicate the timeframe in which you expect to attend the additional training courses.
I am interested in subscribing to a preventive maintenance contract.
I would like to be contacted by e-mail or phone about news of your products.
Would you recommend HORIBA Jobin Yvon Products?
Any further comments you would like to add:
The HORIBA Jobin Yvon Thin Film team would like to take this opportunity to thank you for your participation in this survey.
